Library Technology and Management Competencies

Recommended Reading from the WebJunction website:

Managing the library's public computer programs, keeping the equipment operable, and satisfying the patrons using them involves a host of skills and knowledge by Betha Gutsche, Editor

From the WebJunction website:

"Defining competencies for sustaining public access computing programs is the first step toward providing a roadmap for library staff to identify skills gaps through assessments and to connect to learning opportunities to achieve each competency.

Download the pdf of the full Competencies for Sustaining Public Access Computing Programs, which includes the Management Competencies.

Download the pdf of the Technology Competencies only.

WebJunction’s competencies are divided into three sections—two of which address technical skills and knowledge and a third that addresses the management of public access computing programs. Technology Competencies for Patron Assistance defines skills that frontline library staff need in order to provide direct assistance to patrons on the public computers. The System Administration section defines skills necessary to set up, configure and maintain the public computers and networks. The Management Competencies are the umbrella over all, covering the master-planning, coordination and integration aspects of running a public access computing program. "