Work Like A Patron Day

Brian Herzog, a reference librarian at the Chelmsford Public Library, is the author of the blog, Swiss Army Librarian or, The Hitchhiker’s Guide to Fear and Loathing at a Public Library Reference Desk. With colleagues at the Chelmsford Public Library, Brian recently celebrated "Work Like a Patron Day" in which staff experience the library from the patron's point of view.

Must Reading is Brian's Work Like A Patron Day Proposal (excerpt below) and Event Recap.

"I’m proposing “Work Like A Patron Day” on October 15th. In honor of the day, I think library staff should (when possible):

• enter and leave the library through the public entrance (not the staff doors)
• use the public restrooms
• use the public computers to do your work
• reserve public meeting rooms for meetings
• follow all library policies"